Last Updated: 02 December 2025
Thank you for choosing Madaari Media for purchasing authentic Islamic literature, Silsila-e-Aaliya Madariya books, research materials, and spiritual writings. This Shipping Policy explains how we process, pack, and deliver your orders across India.
🚚 1. Shipping Coverage
We provide delivery services all over India, including metro cities, towns, and rural areas.
Currently, we do not offer international shipping.
📦 2. Order Processing Time
- Orders are processed within 1–3 working days after payment confirmation.
- Orders placed on weekends or public holidays are processed on the next working day.
You will receive a confirmation message once your order is packed and ready for dispatch.
🚛 3. Delivery Time
Estimated delivery time depends on your location:
- Uttar Pradesh: 2–4 working days
- North India: 3–6 working days
- South & West India: 5–9 working days
- North-East India: 6–10 working days
Note: Delivery may be delayed in case of weather issues, festivals, courier strikes, or unforeseen shipping partner delays.
💰 4. Shipping Charges
Shipping charges may vary based on:
- Total weight of the package
- Delivery location
- Courier service availability
Shipping charges (if applicable) will be shown at checkout or communicated before dispatch.
📮 5. Packaging
We ensure safe and secure packaging:
- Books are wrapped with protective material
- Additional cardboard support for safety
- Waterproof layer added during monsoon season
Our goal is to deliver products in perfect condition.
🔍 6. Order Tracking
Once shipped, you will receive:
- Courier name
- Tracking ID
- Tracking link (if available)
Orders can be tracked through the courier’s official website or portal.
🧾 7. Undelivered / Returned Packages
An order may return to us due to:
- Incorrect address
- Phone number unreachable
- Customer not available at delivery time
In such cases:
- Re-shipping charges may apply.
- Refunds are not provided for returned packages unless approved.
📌 8. Damaged or Tampered Packages
If a package appears damaged or tampered at delivery:
- Take photos/videos immediately.
- Do not accept the package (if severely damaged).
- Contact us within 24 hours with proof.
We will resolve the issue based on return and refund policies.
📞 9. Contact Information
For shipping-related questions, contact:
Madaari Media – Customer Support
📧 Email: madaarimedia@gmail.com
📞 Phone: +91 7818954383
📍 Address: Gyaspur, City Bisalpur, District Pilibhit, Uttar Pradesh, India
Website: https://shop.madaarimedia.com/
Thank you for trusting Madaari Media. We are dedicated to delivering your books safely and on time.